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Broadband throttling?

deemax
Newbie
Posts: 4
Registered: ‎25-07-2016

Broadband throttling?

Hi, Ive just check my broadband speed and is only 2.2mb/s usually is 14mb/s. does it mean Plusnet slows me down due to 114gb transferred this month? never had any speed problems on my line.
5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Broadband throttling?

Nope, PN don't throttle speed based on usage.
114GB isn't that much to be honest.
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deemax
Newbie
Posts: 4
Registered: ‎25-07-2016

Re: Broadband throttling?

very strange as I never had any problem with my router and line. maybe some works on network?
jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Broadband throttling?

@deemax A speed reduction of that magnitude does seem a bit drastic.Smiley

If you can, maybe having a look at the 'ADSL - speed faults' post near the top of this board might be an idea?

John
deemax
Newbie
Posts: 4
Registered: ‎25-07-2016

Re: Broadband throttling?

@jab1 I'll check. Thanks.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Broadband throttling?

I've tested your line @deemax and can't find a definitive cause of the problem.

Having said that we can see your connection is dropping frequently which is likely causing slow speeds.

I've made a change to the broadband settings on your line which should help.

Can you let us know how things go after about an hour or so?

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet