Broadband stuck at 0.25mbps after phone line fault.

[#1]

Hello there, I was hoping that my broadband could be reset, the phone line was dead for a white, which was fixed on Friday 13th April, fault at exchange, the line is very clean now, but a week and broadband is still stuck at 0.25mbps.  I've reset router a couple of times, but no joy.

The bt speedtester says the ip profile is 0.25mbps.

Many thanks!

[#2]

Hi there.

I've just reset your line now. If you can retest your speeds in about 5 minutes you should see an increase.

Anoush

[#3]

Thanks a lot Gandalf, it's speedy again.  Many thanks your your quick response!

[#4]

Woo-hoo, I'm glad to hear that!

No problems. Let us know if you need any further help in the future.