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Broadband still not live

Newbie
Posts: 3
Registered: ‎07-12-2020

Broadband still not live

Hi

My Broadband was due to go "live" on the 5/12/20 and have still not had a email or text saying it has. Any ideas?

5 REPLIES 5
Seasoned Hero
Posts: 5,528
Thanks: 1,885
Fixes: 57
Registered: ‎24-02-2012

Re: Broadband still not live

Forgive me if this is a silly question, but have you tried it - i.e. plugged the modem/router in and attempted to connect?

John
Newbie
Posts: 3
Registered: ‎07-12-2020

Re: Broadband still not live

Yep tried. I have only connected it today as have waited all weekend for the message. went into the 192.xxx and the username is wrong. tried changing it and get a something has gone wrong message. tried resetting it and still comes back up with the same username (which is not me)

Seasoned Hero
Posts: 5,528
Thanks: 1,885
Fixes: 57
Registered: ‎24-02-2012

Re: Broadband still not live

OK. What username did you put in? It should be the one you agreed at the order entry stage, andto set the connection up (I think - because it's a long time since I did mine) should be '<username>@plusdsl.net' where username is your unique one, without the quote marks.

John
Newbie
Posts: 3
Registered: ‎07-12-2020

Re: Broadband still not live

Just spoken to someone at Plusnet. seems that there is a delay with Openreach but no info on why. 

Think the username maybe a previous account holder (I have not put one into the router) as it seems there used to be a Plusnet connection. House I am in used to be rented before I purchased it. Will now wait for the info from Openreach. Thanks for the time to reply thou

Seasoned Hero
Posts: 5,528
Thanks: 1,885
Fixes: 57
Registered: ‎24-02-2012

Re: Broadband still not live

Thanks for the update. If the router was not supplied as part of your order, i.e. was the previous owners, then post back when you get a connection because it will need to be disassociated from the previous owners account and associated with yours.

John