Broadband still not live

[#1]

Hi

My Broadband was due to go "live" on the 5/12/20 and have still not had a email or text saying it has. Any ideas?

[#2]

Forgive me if this is a silly question, but have you tried it - i.e. plugged the modem/router in and attempted to connect?

[#3]

Yep tried. I have only connected it today as have waited all weekend for the message. went into the 192.xxx and the username is wrong. tried changing it and get a something has gone wrong message. tried resetting it and still comes back up with the same username (which is not me)

[#4]

OK. What username did you put in? It should be the one you agreed at the order entry stage, andto set the connection up (I think - because it's a long time since I did mine) should be '<username>@plusdsl.net' where username is your unique one, without the quote marks.

[#5]

Just spoken to someone at Plusnet. seems that there is a delay with Openreach but no info on why. 

Think the username maybe a previous account holder (I have not put one into the router) as it seems there used to be a Plusnet connection. House I am in used to be rented before I purchased it. Will now wait for the info from Openreach. Thanks for the time to reply thou

[#6]

Thanks for the update. If the router was not supplied as part of your order, i.e. was the previous owners, then post back when you get a connection because it will need to be disassociated from the previous owners account and associated with yours.