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Broadband speed

outinthesticks
Grafter
Posts: 45
Thanks: 4
Registered: ‎15-01-2008

Broadband speed

Hi Plusnet can you help please as unable to resolve this via your website. My broadband speed this morning is just 1.0 Mbps, I can’t even download my newspaper. I’ve been away for four weeks during which time the router was switched off. I’ve done all the usual checks to no avail. 

2 REPLIES 2
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Broadband speed

Hi @outinthesticks 

 

I've checked your circuit and can see that your router is in sync at just over 2.7Mbps.

 

This is within the 1-3.5Mbps Estimates are supplier are providing for this line, you can check this yourself by poppping your Landline Number into the DSL Checker   

 

Is the speed issue on your side solely occurring on wireless connections or wired also? 

 

Thanks,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
outinthesticks
Grafter
Posts: 45
Thanks: 4
Registered: ‎15-01-2008

Re: Broadband speed

many thanks for checking. I've checked a couple of times today and I'm getting 2.3 wired, slightly less wireless. I'll see how it goes.