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Broadband speed

cgkerr
Newbie
Posts: 2
Registered: ‎02-10-2018

Broadband speed

My broadband speed seems to be getting slower and slower. I'm supposed to get 55.6 mb but latest line speed check gives me only 12 mb. Tried phoning but got the usual response to say we are really busy current waiting time 35 mins. Chat is out of order so there isn't any helpful staff  sorting stuff out. Please investigate 

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband speed

Hi there, I've just checked your account and ran a few checks and all looks OK. Are you seeing the drop in speeds over a WiFi connection? If so it would be a good idea to test over a wired connection to the router if you can to see if the same problem happens. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team