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Broadband speed very low.

Squib
Grafter
Posts: 35
Thanks: 5
Registered: ‎01-11-2016

Broadband speed very low.

Could someone please check my line , as my upload speed is about 3 meg.

3 REPLIES 3
Gel
Seasoned Pro
Posts: 1,805
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Re: Broadband speed very low.

Squib
Grafter
Posts: 35
Thanks: 5
Registered: ‎01-11-2016

Re: Broadband speed very low.

Did speed test , download  speed 5.1 (not good enough)

Plusnet Help Team
Plusnet Help Team
Posts: 1,399
Thanks: 276
Fixes: 80
Registered: ‎26-03-2018

Re: Broadband speed very low.

Hi @Squib,

 

I'm sorry that your speed is poor and for any inconvenience that this is causing you.

 

I can see that you have now discussed this with an advisor and an external fault has been found when the line was tested. This has been raised to our suppliers for further investigation and their estimated response time is by the 31st of July. Our faults team will be in touch once we've received an update from our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team