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Broadband speed very low.

Squib
Grafter
Posts: 42
Thanks: 6
Registered: ‎01-11-2016

Broadband speed very low.

Could someone please check my line , as my upload speed is about 3 meg.

3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,139
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007

Re: Broadband speed very low.

You need to carry out some self checks from links below.
Check capability of your line by using the BT Wholesale link.
Squib
Grafter
Posts: 42
Thanks: 6
Registered: ‎01-11-2016

Re: Broadband speed very low.

Did speed test , download  speed 5.1 (not good enough)

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Broadband speed very low.

Hi @Squib,

 

I'm sorry that your speed is poor and for any inconvenience that this is causing you.

 

I can see that you have now discussed this with an advisor and an external fault has been found when the line was tested. This has been raised to our suppliers for further investigation and their estimated response time is by the 31st of July. Our faults team will be in touch once we've received an update from our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team