cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband speed not right yet

elkieluca
Grafter
Posts: 225
Thanks: 7
Registered: ‎21-08-2010

Broadband speed not right yet

Hi when the engineer left two days ago he had fixed the outside wiring which had rotted and said now my speed should be at least 16 - 17 Mbps.  But it's stayed at 13 Mbps.  Could someone take a look at this for me please. 
5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Broadband speed not right yet

I think he may have been referring to the actual sync speed rather then throughput speed.
Your profile on our and our suppliers systems is set at around 15mbps so you should be getting this.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
elkieluca
Grafter
Posts: 225
Thanks: 7
Registered: ‎21-08-2010

Re: Broadband speed not right yet

Thanks Matthew do you mean I should be getting 15 as it's still just making 13 Mbps. 
Townman
Superuser
Superuser
Posts: 22,919
Thanks: 9,536
Fixes: 156
Registered: ‎22-08-2007

Re: Broadband speed not right yet

Hi Mary,
Can you please post your router stats?
Were you DATA speed tests performed over a wireless or wired connection (PC to router)?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

elkieluca
Grafter
Posts: 225
Thanks: 7
Registered: ‎21-08-2010

Re: Broadband speed not right yet

My broadband speed has gradually risen to 16.14 Mbps since the engineer was here so it's all good now.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Broadband speed not right yet

Excellent, that sounds a lot closer to where it should be.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.