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Broadband speed dropped a few days ago
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- Re: Broadband speed dropped a few days ago
Broadband speed dropped a few days ago
15-08-2013 9:59 AM
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Hi
Whilst my broadband has never been the fastest, being both fairly rural and at the end of a long bit of copper, it has always been pretty consistently around 2.5mb.
A few days ago it dropped, and everything feels sluggish.
My Netgear router is still connecting at the rate I would expect:
Downstream Upstream
Link Rate 3136 Kbps 448 Kbps
Line Attenuation 45.0 dB 26.0 dB
Noise Margin 14.4 dB 19.0 dB
And according to the PlusNet site:
Current line speed: 2.5 Mb
But the BT Wholesale speedtester is showing something rather different
Download speed achieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :3.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
Nothing has changed within the house - no wiring changes, no new telecoms equipment etc to explain this. The router isn't plugged into the master socket, since it's fairly inaccessible, and I don't have a spare microfilter to hand to swap out.
Any immediate thoughts/suggestions?
Whilst my broadband has never been the fastest, being both fairly rural and at the end of a long bit of copper, it has always been pretty consistently around 2.5mb.
A few days ago it dropped, and everything feels sluggish.
My Netgear router is still connecting at the rate I would expect:
Downstream Upstream
Link Rate 3136 Kbps 448 Kbps
Line Attenuation 45.0 dB 26.0 dB
Noise Margin 14.4 dB 19.0 dB
And according to the PlusNet site:
Current line speed: 2.5 Mb
But the BT Wholesale speedtester is showing something rather different
Download speed achieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :3.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
Nothing has changed within the house - no wiring changes, no new telecoms equipment etc to explain this. The router isn't plugged into the master socket, since it's fairly inaccessible, and I don't have a spare microfilter to hand to swap out.
Any immediate thoughts/suggestions?
Message 1 of 8
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Re: Broadband speed dropped a few days ago
15-08-2013 10:27 AM
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<img src="http://community.plus.net/visualradius/generated/image13765587596293.png"/>
Bit of an outage last night, with a couple of drops beforehand. I suspect that's the culprit. Possibly local work on your exchange?
It should pick up soon provided your current sync rate is maintained, but please let us know if not - or if it drops again.
Bit of an outage last night, with a couple of drops beforehand. I suspect that's the culprit. Possibly local work on your exchange?
It should pick up soon provided your current sync rate is maintained, but please let us know if not - or if it drops again.
Message 2 of 8
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Re: Broadband speed dropped a few days ago
15-08-2013 10:42 AM
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Thanks for looking at this Matt.
How long is "soon" - an hour, a few hours, 24 hours? (impatient kids nagging!)
Should I expect to see reconnections, or will the download rate just "improve"?
How long is "soon" - an hour, a few hours, 24 hours? (impatient kids nagging!)
Should I expect to see reconnections, or will the download rate just "improve"?
Message 3 of 8
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Re: Broadband speed dropped a few days ago
15-08-2013 11:45 AM
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Officially I believe it's 72 hours, but you might be able to hurry it along by resyncing once a day - though please disconnect via the router's web page before powering down and up again as otherwise it might be seen as a faulty drop in connection.
I'd be happy to look at an SNR reset but not this soon after the drops - we'll see how it is overnight tonight then look again tomorrow.
I'd be happy to look at an SNR reset but not this soon after the drops - we'll see how it is overnight tonight then look again tomorrow.
Message 4 of 8
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Re: Broadband speed dropped a few days ago
15-08-2013 11:58 AM
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Matt
Thank you for your continued attention. And thank you for the suggestion of disconnecting via the router before powering down to avoid problems - a mental note has been made for future.
I'm pleased to say that within the last thirty minutes or so normal service has been resumed - the blistering 2.5mbps is once again mine!!!!
Thank you for your continued attention. And thank you for the suggestion of disconnecting via the router before powering down to avoid problems - a mental note has been made for future.
I'm pleased to say that within the last thirty minutes or so normal service has been resumed - the blistering 2.5mbps is once again mine!!!!
Message 5 of 8
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Re: Broadband speed dropped a few days ago
15-08-2013 1:10 PM
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Ah, fantastic - hope it stays there this time
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Re: Broadband speed dropped a few days ago
16-08-2013 3:55 PM
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Matt
Sadly, after most of the day being fine, by yesterday evening speeds had dropped back down to 0.5mbps, and later in the evening I've been unable to connect at all. The router connection speeds kept dropping, until they bottomed out at c. 480kbps!
During the afternoon I was able to run the enhanced BT Wholesale 3rd test, which reported unacceptable performance.
I was still unable to connect this morning, but am at work now so I've no idea what the current state is.
Would someone be able to have a look at this?
Sadly, after most of the day being fine, by yesterday evening speeds had dropped back down to 0.5mbps, and later in the evening I've been unable to connect at all. The router connection speeds kept dropping, until they bottomed out at c. 480kbps!
During the afternoon I was able to run the enhanced BT Wholesale 3rd test, which reported unacceptable performance.
I was still unable to connect this morning, but am at work now so I've no idea what the current state is.
Would someone be able to have a look at this?
Message 7 of 8
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Re: Broadband speed dropped a few days ago
16-08-2013 4:10 PM
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Just tested the line and it does show that a possible fault has been found, though if we raise it we'll need to book an engineer pretty much straight away. That in mind I'd strongly recommend running through the checks at http://faults.plus.net - this will pass a ticket through to our faults team anyway so if you could do that it'd prove the fault is external to your premises and have the fault ready for investigation
Message 8 of 8
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