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Broadband speed and quality issue
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Broadband speed and quality issue
28-10-2013 10:28 AM
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Our speed dropped significantly (~1mbps) mid last week and latency tests show horrendous peaks.
A test last night on BTSPEEDTEST gives the following result. "For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps", against a theoretical max of 8mbps and previous typical of 7 mbps. Does the profile need resetting?
Please help, this is taking too long via the normal support route (Question #76196623, raised last Wednesday)
Thanks,
Mike
A test last night on BTSPEEDTEST gives the following result. "For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps", against a theoretical max of 8mbps and previous typical of 7 mbps. Does the profile need resetting?
Please help, this is taking too long via the normal support route (Question #76196623, raised last Wednesday)
Thanks,
Mike
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Re: Broadband speed and quality issue
28-10-2013 1:25 PM
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Latest BTSPEEDTEST says IP profile is 1.25 mbps. Can we get it reset?
jim:quote
jim:quote
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Re: Broadband speed and quality issue
29-10-2013 10:05 AM
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Hi there,
I can see that we've placed a SNR reset on your line yesterday afternoon, has this improved things for you?
I can see that we've placed a SNR reset on your line yesterday afternoon, has this improved things for you?
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