Broadband speed absolutely dire
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Re: Broadband speed absolutely dire
28-09-2014 11:25 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband speed absolutely dire
28-09-2014 11:26 AM
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Re: Broadband speed absolutely dire
28-09-2014 11:31 AM
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Quote from: lindap did you need this?
DSL Connection
Link Information
Uptime: 1 day, 19:19:10
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,063 / 4,295
Data Transferred (Sent/Received) [MB/GB]: 378.03 / 6.34
No, this http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=2&l1=0 is what is needed please as per that provided last time (see post #2 in this merged thread).
Edited to include quote after Jim's post pushed this over a page boundary
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Broadband speed absolutely dire
28-09-2014 11:32 AM
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will try again
Re: Broadband speed absolutely dire
28-09-2014 11:35 AM
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Use the thinkbroadband test - that gives some far more useful information or the one Jim linked.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband speed absolutely dire
28-09-2014 11:37 AM
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Jelv,
Either I miss read your original post or you edited it quickly that it did not get marked as edited!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband speed absolutely dire
28-09-2014 11:39 AM
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looks as if its cured, what do you think?
Re: Broadband speed absolutely dire
28-09-2014 11:41 AM
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Not cured at all, symptoms fixed yes, but cause not identified.
Can you please post your current router stats as requested above?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband speed absolutely dire
28-09-2014 11:42 AM
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Quote from: Townman rather the PlusNET speed test, which I have just tried and does not appear to be working...
PN speed tester is working fine here
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband speed absolutely dire. Upload speed 0.36mbps download speed 0.51mbps.
28-09-2014 11:44 AM
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Quote from: Townman Jelv,
I like your thinking - PlusNET profile change without a PPP drop...
Then that would be very similar to the previous scenario. Under some unidentified condition the line is synching up with a very poor synch speed and cascading a low profile delta to PlusNET.
If this action "fixes" the current symptoms, then the cause of intermittent slow synchs needs investigating.
Kevin
Suspicions confirmed and I think we are all agreed on what needs to be done now.
(and yes it was a quick edit)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband speed absolutely dire
28-09-2014 11:46 AM
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DSL Connection
Link Information
Uptime: 1 day, 19:52:19
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,063 / 4,295
Data Transferred (Sent/Received) [MB/GB]: 386.17 / 6.38
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 27.5 / 49.0
SN Margin (Up/Down) [dB]: 6.2 / 10.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 27 / 0
Loss of Signal (Local/Remote): 17 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 7,417 / 2
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 530 / 27,074
HEC Errors (Up/Down): 379 / 128,900
Re: Broadband speed absolutely dire
28-09-2014 11:47 AM
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Quote from: lindap Today 11:37 3698 kbps (462kB/s) 899 kbps (112kB/s)
looks as if its cured, what do you think?
It's not cured, we've just fixed the symptoms. We need to find out why it is occasionally syncing at very slow speed - until that is addressed it's likely to keep happening.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband speed absolutely dire
28-09-2014 11:49 AM
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Quote from: lindap Uptime: 1 day, 19:52:19
Are you aware of anything happening Friday afternoon that might have affected your connection?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband speed absolutely dire
28-09-2014 11:52 AM
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Your noise margin is too high which indicates that the automatic systems are seeing instability and this is probably the occasional very low sync events
Can I suggest installing Routerstats (I assume you have a Windows Computer) http://www.vwlowen.co.uk/internet/files.htm
Note to others - the reason why I say the stats aren't to bad is that they are better than mine. Note my line is just not very good
Noise Margin: 5.0 dB
Bandwidth: 3811 kbps
Attenuation: 50.0 dB
Re: Broadband speed absolutely dire
28-09-2014 11:53 AM
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