Broadband setup problem - help please

[#1]

When I open my browser my screen automatically loads the Broadband Setup - Information Needed page. I then enter my email and password, click "go", and go to the "success" page. I can apparently then use the Internet; however, when I try to go to a website I am automatically rerouted to the Broadband Setup Information Needed page. This was been going of for a while. Any help would be really really appreciated!
Thanks

[#2]

For that connection it won't be the email that is required, if you enter the following it should connect itself
username: yourplusnetusername@plusdsl.net
password: your member centre password to login to our website
just replace the "yourplusnetusername" with your actual username of course, this should be included on one of the welcome emails

[#3]

Thanks for getting back to me.
I have tried my username, as well as the broadband username - in fact they are the same. The problem is that after I am successful with the broadband setup and try to move to another page, I am automatically reverted to the initial setup page.

[#4]

if you go to http://192.168.1.254 to bypass the initial setup and get into the router settings, what information does it show in there? is it showing your correct information?

[#5]

Next to Broadband Username is has another username: tr069@plusdsl.net

[#6]

tr069 isn't my username

[#7]

tr069 is our automated configuration system that will usually fill in the details for you, if you change the details in there to your account details manually that will work

[#8]

That's worked! That's a lot for your help

[#9]

Brilliant
Glad that's sorted, I've had a quick check our side and can see the router has popped up as online
Let us know if you need anything further