I am having issues setting up my broadband. My hub one router will establish connection with the firstname.lastname@example.org account but not with my own. I have tried numerous resseting the router, resseting the factory settings and loging in with my plusnet account but the issue does not go away. Can you have look ?
Fixed! Go to the fix.
I see that @Gandalf is working today.
Welcome to our community forums @debbykelly09
It doesn't look like your account fully set itself up on our side.
I've just completed the process and it looks like you're up and running now?