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Broadband set up

FIXED
debbykelly09
Newbie
Posts: 3
Registered: ‎13-05-2018

Broadband set up

Hi team
I am having issues setting up my broadband. My hub one router will establish connection with the setup@plusdsl.net account but not with my own. I have tried numerous resseting the router, resseting the factory settings and loging in with my plusnet account but the issue does not go away. Can you have look ?
Tags (2)
2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,029
Thanks: 2,666
Fixes: 179
Registered: ‎30-06-2016

Re: Broadband set up

I see that @Gandalf is working today. With a bit of luck he’ll see this post and sort out your problem.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,304
Thanks: 5,954
Fixes: 993
Registered: ‎21-04-2017

Re: Broadband set up

Fix

I see that @Gandalf is working today.

Unfortunately so. Cheesy

 

Welcome to our community forums @debbykelly09

It doesn't look like your account fully set itself up on our side.

I've just completed the process and it looks like you're up and running now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team