cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Broadband set up

FIXED
debbykelly09
Newbie
Posts: 3
Registered: ‎13-05-2018

Broadband set up

‎13-05-2018 1:50 PM

Hi team
I am having issues setting up my broadband. My hub one router will establish connection with the setup@plusdsl.net account but not with my own. I have tried numerous resseting the router, resseting the factory settings and loging in with my plusnet account but the issue does not go away. Can you have look ?
Tags (2)
Message 1 of 3
(815 Views)
0 Thanks
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,675
Thanks: 5,194
Fixes: 417
Registered: ‎30-06-2016

Re: Broadband set up

‎13-05-2018 4:00 PM

I see that @Gandalf is working today. With a bit of luck he’ll see this post and sort out your problem.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Message 2 of 3
(790 Views)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: Broadband set up

Fix

‎13-05-2018 4:06 PM

I see that @Gandalf is working today.

Unfortunately so. Cheesy

 

Welcome to our community forums @debbykelly09

It doesn't look like your account fully set itself up on our side.

I've just completed the process and it looks like you're up and running now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 3 of 3
(782 Views)
0 Thanks