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Broadband service cancelled in error
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Broadband service cancelled in error
17-03-2014 12:37 PM
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Hi,
My Plusnet broadband service has been cancelled in error and apparently now it needs to be checked with the suppliers to get it switched back on or reprovisioned (not 100% sure why it can't just be reactivated from Plusnet's end), what can I do to get it reconnected as quickly as possible?
Thanks in advance!
My Plusnet broadband service has been cancelled in error and apparently now it needs to be checked with the suppliers to get it switched back on or reprovisioned (not 100% sure why it can't just be reactivated from Plusnet's end), what can I do to get it reconnected as quickly as possible?
Thanks in advance!
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Re: Broadband service cancelled in error
17-03-2014 1:31 PM
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Hi there,
Sorry to see that you're not up and running yet, our provisioning team are chasing this now and we'll update you shortly.
Sorry to see that you're not up and running yet, our provisioning team are chasing this now and we'll update you shortly.
Message 2 of 5
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Re: Broadband service cancelled in error
17-03-2014 1:46 PM
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Hi Chris,
Thanks very much, looking forward to hearing some good news shortly
Thanks very much, looking forward to hearing some good news shortly
Message 3 of 5
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Re: Broadband service cancelled in error
18-03-2014 1:00 PM
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Hi, I understand the order has now been replaced and was told that an engineer should be able to attend tomorrow (Wednesday the 19th) for an appointment to get the service back up and running, but haven't had any confirmation.
Please could you let me know if this is going ahead?
Many thanks
Please could you let me know if this is going ahead?
Many thanks
Message 4 of 5
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Re: Broadband service cancelled in error
18-03-2014 4:00 PM
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Hi TWilson,
I'm just having a look into this for you now. I'll pop an update on Ticket: 82902791 for you as soon as I've got a confirmation of the appointment.
I'm just having a look into this for you now. I'll pop an update on Ticket: 82902791 for you as soon as I've got a confirmation of the appointment.
Message 5 of 5
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