Broadband not gone 'live'
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22-01-2019 10:27 PM
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Fixed! Go to the fix.
Re: Broadband not gone 'live'
22-01-2019 10:38 PM
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Is it today though?
Pop your number in here and look at the narrative below the estimates for an open order completion date.
Re: Broadband not gone 'live'
22-01-2019 10:46 PM
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Re: Broadband not gone 'live'
23-01-2019 8:07 AM - edited 23-01-2019 8:08 AM
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Thanks!
23-01-2019 12:01 PM
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Hi @Montella & @sianwalters29,
Please accept my apologies for the delay in activating your service.
@Montella, after checking your account, it appears that the broadband subscription was not active. I have since activated the subscription and you should now be able to connect to the internet.
@sianwalters29, it appears that your order has completed. However, the details stored in your router are not reaching our server. Please factory reset the router by holding a pin or paper clip in the reset hole on the back until the broadband light goes out then allow up to 15 minutes for the connection to establish. If you are still unable to connect, please follow the guide below on connecting the router manually.
1) Open up a webpage and in the address bar type http://192.168.1.254
2) When you connect, you will see an option listed as 'Broadband Username' followed by an option to the right labeled 'Change' which you will need to click on.
3) You will now be prompted for a 'Router Password' which is listed both on the back of the router and on the card that came with the router.
4) You will now be asked to input your username and password from ourselves, if it does not allow you to change your username and password, please press 'Disconnect' first. Your username is username@plusdsl.net and your account password is the same as what you would use to log into the members centre. Input both of these and press 'Connect' and you should now be online.
Let us know how you get on.
Thank you.
Re: Broadband not gone 'live'
23-01-2019 12:45 PM
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Re: Broadband not gone 'live'
23-01-2019 2:09 PM
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Hello @Danbh37
I am deeply sorry to hear that you did not receive your email notifying you, that your broadband services had gone live.
I have responded to your query via a ticket. You can view this by Clicking Here
Should you require any further assistance, please do get back in touch with us.
Best wishes.
Re: Broadband not gone 'live'
23-01-2019 3:21 PM
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Thanks for that. It's all setup and working fine now.
Re: Broadband not gone 'live'
23-01-2019 5:02 PM
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