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Broadband light flashing on router

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Hooked
Posts: 5
Registered: ‎19-09-2018

Broadband light flashing on router

Hi,

 

The broadband light on my router has been flashing for quite a few days now and I haven't had any internet connection. I've tried restarting the router and using a different telephone socket but still the same issue.

 

 

Has anyone been able to fix this?

 

Thanks,

afk

8 REPLIES 8
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Registered: ‎02-08-2007

Re: Broadband light flashing on router

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Broadband light flashing on router

Sorry to hear you're having issues.

Our tests are showing a potential internal issue known as a 'Loop' fault which can sometimes be due to internal equipment.

We'd recommend going through the steps here. Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Posts: 5
Registered: ‎19-09-2018

Re: Broadband light flashing on router

Hi,

 

This is the response I got from the phone toubleshooter. What do I need to do now?

Our checks indicate that there's a fault within your premises.

This may be caused by your phone equipment or internal wiring.

 

 

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Hooked
Posts: 5
Registered: ‎19-09-2018

Re: Broadband light flashing on router

I should mention that there is also no dial tone when I connect a telephone to the socket

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Broadband light flashing on router

Hi @akasubi

I have tested your line today and the results indicate a potential issue with the equipment connected to the phone line.

To rule out your equipment as the cause, we would like to see if the fault is still present with your equipment disconnected from the line.

Please contact us when all the phone sockets in the property are unplugged and if possible remove the faceplate of the master socket which will disconnect the internal wiring.

Once complete, please let us know on here and reply to the ticket on your account.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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Posts: 5
Registered: ‎19-09-2018

Re: Broadband light flashing on router

Hi @Jubby

 

I have unplugged everything and removed the faceplate of the master socket. The cables still seem to be connected to the faceplate, is this ok? I have also noticed that one wire was not connected to anything.

 

Do let me know if you need anything else.

 

Thanks,

 

Aqeel

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Re: Broadband light flashing on router


@akasubi wrote:

The cables still seem to be connected to the faceplate, is this ok?

That's ok.


 

Customer and Forum Moderator. Windows 10 Firefox 81.0 (64-bit)

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Broadband light flashing on router

Hi Aqeel.

From what I can see we've got an engineer visit booked in.
Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team