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Broadband light flashing help

Deepika
Newbie
Posts: 1
Registered: ‎05-10-2018

Broadband light flashing help

My broadband abruptly cut out mid week and ever since the broadband and wireless lights keep flashing. I have followed the advice as on the video several times and with a different router. My broadband is showing on my device settings but won’t connect. Any ideas what I can do next?

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,129
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Broadband light flashing help

Sorry to hear this.

We've tested your line and it's picking up on a external fault on the phone line.

This has been raised to our suppliers and you can monitor this by going here

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team