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Broadband keeps randomly dropping out

Rapthorne
Rising Star
Posts: 56
Thanks: 18
Registered: ‎11-01-2018

Broadband keeps randomly dropping out

Since this morning, my broadband connection has been dropping for 30 seconds ~ 3 minutes at random throughout the day. I've not seen any sign of an outage in the area, or anything like that, but I know it's not anything wrong with my systems. This is the first time I've had any significant trouble with my broadband since starting my contract at the beginning of the year. My PC is using wired Ethernet and my laptop and phone are using the wifi. all three lose connection: this is not a wifi issue
CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband keeps randomly dropping out

Hi @Rapthorne, I've just been running some checks on your line and we're not seeing any obvious issues. The best thing to do next it so make sure all the checks here have been ruled out https://goo.gl/tu2WWu then report a fault with us over at http://faults.plus.net do keep us posted here so we can keep following things up with you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team