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Broadband keeps randomly disconnecting about 3.times a day

Haylz88
Newbie
Posts: 2
Registered: ‎01-11-2019

Broadband keeps randomly disconnecting about 3.times a day

Iv had broadband since November. First few weeks fine but now ot seems to be dropping out about 2 or three times a day. The internet light goes off. I have to turn the box on and back on and it comes on again but its very frustrating. Can anyone help me?
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,087
Thanks: 127
Fixes: 47
Registered: ‎26-03-2018

Re: Broadband keeps randomly disconnecting about 3.times a day

Hi @Haylz88,

I'm sorry to hear the connection is dropping out. I've tested your line today and I can see that the connection is seemingly turned off overnight, but beyond this I can't see any signs that would indicate the connection itself is failing. I would ask if you're deliberately turning the connection off overnight, or if these are genuine drops in connection? If you haven't already done so then I'd recommend running through our online troubleshooting guide and I'd also strongly recommend setting the router up within the test socket in the property, which we have a guide on here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team