Broadband keeps randomly disconnecting about 3.times a day
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Broadband keeps randomly disconnecting about 3.times a day
30-12-2019 9:21 AM
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Re: Broadband keeps randomly disconnecting about 3.times a day
30-12-2019 4:34 PM
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Hi @Haylz88,
I'm sorry to hear the connection is dropping out. I've tested your line today and I can see that the connection is seemingly turned off overnight, but beyond this I can't see any signs that would indicate the connection itself is failing. I would ask if you're deliberately turning the connection off overnight, or if these are genuine drops in connection? If you haven't already done so then I'd recommend running through our online troubleshooting guide and I'd also strongly recommend setting the router up within the test socket in the property, which we have a guide on here.
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