Broadband keeps going down
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Broadband keeps going down
02-01-2018 3:38 PM
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Re: Broadband keeps going down
02-01-2018 3:51 PM
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Welcome to the forums @Clibot. Certainly sounds like you have problem I'd see what you can do to help us help you. Looking here might help.
Re: Broadband keeps going down
05-01-2018 11:04 AM
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My internet drops constantly throughout the day, on average at least once an hour. It doesn’t stay down for long maybe 60 seconds a time. It’s been doing this for weeks. Getting a bit annoying now. Any ideas? Thanks
Re: Broadband keeps going down
05-01-2018 11:30 AM
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I have contacted recently as fed up and was told it was 'healthy' to drop off sometimes? Not sure how this makes sense.
Re: Broadband keeps going down
05-01-2018 11:33 AM
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Cheers Niall, that’s the easy answer from plusnet I guess.
Re: Broadband keeps going down
07-01-2018 1:48 PM
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Hi @Clibot Welcome to the forum. I can see that you are experiencing multiple drops in your connection however testing isn't detecting the cause of this. Could you go through our troubleshooting. If the issue persists you can raise the fault here and we will investigate further.
@SimonBRM the connection on this end looks to be stable, are you using a Wired or Wireless connection when you notice the drops?
Hi @niallcampbell, it is normal for your connection to drop sometimes, however if a connection is dropping more than 3 times a day (on a frequent basis) then we would investigate a dropping connection.
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