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Broadband keeps failing

Posts: 1
Registered: ‎31-10-2016

Broadband keeps failing

I keep having my router default to the log into router page, when I log in I get this message:

No Broadband found.  

Ensure your service is active. We'll email and text you when everything's ready.

Verify if your Technicolor Gateway is correctly connected to your DSL line. For more information consult your documentation.

Please close this window and try again.


This can last for up to an hour at a time, done all the usual things we're asked to do before calling regarding changing filters and turning the router off for ten minutes then on again. Nothing works. What is going on?

All Star
Posts: 11,272
Thanks: 315
Fixes: 11
Registered: ‎01-09-2007

Re: Broadband keeps failing

The router might be faulty.

If still in contract, you could ask for a replacement.

Community Gaffer
Community Gaffer
Posts: 17,688
Thanks: 667
Fixes: 167
Registered: ‎05-04-2007

Re: Broadband keeps failing

If you haven't done so yet, it's worth trying a factory reset of the router too.

Are you currently plugged in to the master socket? Is there any noise on the phone line?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff