Broadband keeps failing
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- Re: Broadband keeps failing
Broadband keeps failing
01-11-2016 12:10 AM
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I keep having my router default to the log into router page, when I log in I get this message:
Ensure your service is active. We'll email and text you when everything's ready. Verify if your Technicolor Gateway is correctly connected to your DSL line. For more information consult your documentation. Please close this window and try again. |
This can last for up to an hour at a time, done all the usual things we're asked to do before calling regarding changing filters and turning the router off for ten minutes then on again. Nothing works. What is going on?
Re: Broadband keeps failing
01-11-2016 1:44 AM
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The router might be faulty.
If still in contract, you could ask for a replacement.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Broadband keeps failing
01-11-2016 9:47 AM
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If you haven't done so yet, it's worth trying a factory reset of the router too.
Are you currently plugged in to the master socket? Is there any noise on the phone line?
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