Broadband keeps dropping
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Broadband keeps dropping
22-10-2016 8:39 AM
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Re: Broadband keeps dropping
22-10-2016 12:06 PM
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Hi, I am having the same issue. My broadband was activated on wednesday and it is painfully slow/keeps dropping out. Even normal websites like hotmail take forever to load and its really impossible to work on it as emails don't send. Is this normal?
Re: Broadband keeps dropping
23-10-2016 4:33 AM
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Re: Broadband keeps dropping
23-10-2016 4:57 AM
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I've been having the same problem of Broadband connection dropping - happens now almost daily and have to reset with black button. Why can't PlusNet fizx this!
Re: Broadband keeps dropping
24-10-2016 11:03 AM
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Your line isn't disconnecting much that we can see, are you on a wired or wireless connection?
Why can't PlusNet fizx this!
Checking your account you haven't reported this to us?
Re: Broadband keeps dropping
24-10-2016 11:07 AM
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I can see you spoke to one of my colleagues, is the issue with the phone service? Is there any noise, crackles or hissing on the line?
one of my colleagues made some changes to try and improve your line, how's it performing now?
Re: Broadband keeps dropping
24-10-2016 11:18 AM
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Re: Broadband keeps dropping
24-10-2016 11:20 AM - edited 24-10-2016 11:22 AM
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Re: Broadband keeps dropping
24-10-2016 12:59 PM
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I can see an engineer is booked for Wednesday to investigate and resolve the issue, let us know how it goes.
Re: Broadband keeps dropping
09-11-2016 10:22 PM
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Re: Broadband keeps dropping
11-11-2016 1:22 PM
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Thanks for coming back to us and letting us know, glad to hear the issue was found.
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