I have been through the plusnet "support" desk three times using the fault detection system, each time the status has been set to "fixed". I re submitted the same fault as still an ongoing issue today and then decided that there is no longer enough trust in the Plusnet service to expect a fix this time. I asked to terminate my brand new Unlimited Plusnet Fibre Extra account and was told they can't do that for free as I would be reneging on my contract. The current situation is that they will update my account (which has had a "change already in progress" lockout on it since I "upgraded" to the "Unlimited Fibre Extra" account) with a tag of allowing me to leave for "free", once they have decided this is the case. This has been a month and a half... so far.
Plusnet, We'll do you proud
