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Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

FIXED
jm0221
Dabbler
Posts: 13
Thanks: 2
Registered: ‎21-11-2018

Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Follow up to this post: https://community.plus.net/t5/Fibre-Broadband/Broadband-keeps-dropping-out-multiple-times-a-day-watc...

 

Not sure I can progress this any further. Its still doing it, a lot! Couldn't get a 3rd party router to work as I had planned. Still plugged into the test socket. Things I've tried is assign most items a static ip as well as 2 socket wifi extenders as I thought devices on the end of coverage might have been affecting it but its made little difference. What are my next steps as my wife is not happy and noone wants that!

 

03:23:20, 21 Nov. ( 30.430000) System up, firmware version: 4.7.5.1.83.8.263
03:23:07, 21 Nov. ( 17.940000) System start
03:23:07, 21 Nov. ( 17.930000) Boot reason: watchdog reset (cause: 0x3)
22:33:26, 20 Nov. ( 33.130000) System up, firmware version: 4.7.5.1.83.8.263
22:33:10, 20 Nov. ( 17.900000) System start
22:33:10, 20 Nov. ( 17.900000) Boot reason: watchdog reset (cause: 0x3)
18:59:30, 20 Nov. ( 32.940000) System up, firmware version: 4.7.5.1.83.8.263
18:59:15, 20 Nov. ( 18.470000) System start
18:59:15, 20 Nov. ( 18.470000) Boot reason: watchdog reset (cause: 0x3)
17:56:06, 20 Nov. ( 33.660000) System up, firmware version: 4.7.5.1.83.8.263
17:55:50, 20 Nov. ( 18.490000) System start
17:55:50, 20 Nov. ( 18.490000) Boot reason: watchdog reset (cause: 0x3)
15:33:39, 20 Nov. ( 32.100000) System up, firmware version: 4.7.5.1.83.8.263
15:33:24, 20 Nov. ( 17.900000) System start
15:33:24, 20 Nov. ( 17.900000) Boot reason: watchdog reset (cause: 0x3)
12:03:22, 20 Nov. ( 32.920000) System up, firmware version: 4.7.5.1.83.8.263
12:03:07, 20 Nov. ( 18.460000) System start
12:03:07, 20 Nov. ( 18.450000) Boot reason: watchdog reset (cause: 0x3)
18:51:50, 19 Nov. ( 32.440000) System up, firmware version: 4.7.5.1.83.8.263
18:51:35, 19 Nov. ( 18.200000) System start
18:51:35, 19 Nov. ( 18.200000) Boot reason: watchdog reset (cause: 0x3)
22:50:15, 17 Nov. ( 32.240000) System up, firmware version: 4.7.5.1.83.8.263
22:50:00, 17 Nov. ( 17.840000) System start Button press
21:31:59, 17 Nov. ( 32.810000) System up, firmware version: 4.7.5.1.83.8.263
21:31:44, 17 Nov. ( 18.400000) System start
21:31:44, 17 Nov. ( 18.400000) Boot reason: watchdog reset (cause: 0x3)
21:10:14, 17 Nov. ( 32.820000) System up, firmware version: 4.7.5.1.83.8.263
21:09:59, 17 Nov. ( 18.520000) System start
21:09:59, 17 Nov. ( 18.520000) Boot reason: watchdog reset (cause: 0x3)
19:21:37, 17 Nov. ( 32.890000) System up, firmware version: 4.7.5.1.83.8.263
19:21:22, 17 Nov. ( 18.440000) System start
19:21:22, 17 Nov. ( 18.440000) Boot reason: watchdog reset (cause: 0x3)
18:38:38, 17 Nov. ( 33.080000) System up, firmware version: 4.7.5.1.83.8.263
18:38:23, 17 Nov. ( 18.420000) System start
18:38:23, 17 Nov. ( 18.420000) Boot reason: watchdog reset (cause: 0x3)
18:31:03, 17 Nov. ( 33.780000) System up, firmware version: 4.7.5.1.83.8.263
18:30:47, 17 Nov. ( 18.400000) System start
18:30:47, 17 Nov. ( 18.400000) Boot reason: watchdog reset (cause: 0x3)
17:57:15, 17 Nov. ( 32.030000) System up, firmware version: 4.7.5.1.83.8.263
17:57:01, 17 Nov. ( 18.030000) System start
17:57:01, 17 Nov. ( 18.030000) Boot reason: watchdog reset (cause: 0x3)
18:52:11, 16 Nov. ( 33.210000) System up, firmware version: 4.7.5.1.83.8.263
18:51:56, 16 Nov. ( 18.500000) System start
18:51:56, 16 Nov. ( 18.500000) Boot reason: watchdog reset (cause: 0x3)
23:51:41, 15 Nov. ( 32.380000) System up, firmware version: 4.7.5.1.83.8.263
23:51:26, 15 Nov. ( 17.880000) System start
23:51:26, 15 Nov. ( 17.880000) Boot reason: watchdog reset (cause: 0x3)
20:42:17, 15 Nov. ( 34.090000) System up, firmware version: 4.7.5.1.83.8.263
20:42:01, 15 Nov. ( 18.150000) System start
20:42:01, 15 Nov. ( 18.150000) Boot reason: watchdog reset (cause: 0x3)
23:59:20, 13 Nov. ( 32.390000) System up, firmware version: 4.7.5.1.83.8.263
23:59:05, 13 Nov. ( 17.870000) System start
23:59:05, 13 Nov. ( 17.870000) Boot reason: watchdog reset (cause: 0x3)
20:27:25, 13 Nov. ( 33.680000) System up, firmware version: 4.7.5.1.83.8.263
20:27:09, 13 Nov. ( 18.400000) System start
20:27:09, 13 Nov. ( 18.400000) Boot reason: watchdog reset (cause: 0x3)
20:03:29, 13 Nov. ( 32.730000) System up, firmware version: 4.7.5.1.83.8.263
20:03:14, 13 Nov. ( 18.420000) System start
20:03:14, 13 Nov. ( 18.420000) Boot reason: watchdog reset (cause: 0x3)
18:28:25, 13 Nov. ( 34.010000) System up, firmware version: 4.7.5.1.83.8.263
18:28:09, 13 Nov. ( 18.010000) System start
18:28:09, 13 Nov. ( 18.010000) Boot reason: watchdog reset (cause: 0x3)
19:04:19, 12 Nov. ( 32.860000) System up, firmware version: 4.7.5.1.83.8.263
19:04:04, 12 Nov. ( 18.440000) System start
19:04:04, 12 Nov. ( 18.430000) Boot reason: watchdog reset (cause: 0x3)
18:22:43, 12 Nov. ( 32.590000) System up, firmware version: 4.7.5.1.83.8.263
18:22:28, 12 Nov. ( 18.100000) System start
18:22:28, 12 Nov. ( 18.100000) Boot reason: watchdog reset (cause: 0x3)
08:23:37, 12 Nov. ( 32.490000) System up, firmware version: 4.7.5.1.83.8.263
08:23:22, 12 Nov. ( 18.140000) System start
08:23:22, 12 Nov. ( 18.140000) Boot reason: watchdog reset (cause: 0x3)
21:40:46, 11 Nov. ( 32.500000) System up, firmware version: 4.7.5.1.83.8.263
21:40:31, 11 Nov. ( 17.970000) System start
21:40:31, 11 Nov. ( 17.970000) Boot reason: watchdog reset (cause: 0x3)
15:17:28, 11 Nov. ( 32.370000) System up, firmware version: 4.7.5.1.83.8.263
15:17:13, 11 Nov. ( 18.030000) System start
15:17:13, 11 Nov. ( 18.030000) Boot reason: watchdog reset (cause: 0x3)
08:09:03, 11 Nov. ( 33.210000) System up, firmware version: 4.7.5.1.83.8.263
08:08:47, 11 Nov. ( 17.940000) System start
08:08:47, 11 Nov. ( 17.940000) Boot reason: watchdog reset (cause: 0x3)
02:24:47, 11 Nov. ( 32.810000) System up, firmware version: 4.7.5.1.83.8.263
02:24:32, 11 Nov. ( 18.380000) System start
02:24:32, 11 Nov. ( 18.380000) Boot reason: watchdog reset (cause: 0x3)
02:04:00, 11 Nov. ( 32.440000) System up, firmware version: 4.7.5.1.83.8.263
02:03:46, 11 Nov. ( 18.390000) System start
02:03:46, 11 Nov. ( 18.390000) Boot reason: watchdog reset (cause: 0x3)
01:43:36, 11 Nov. ( 32.500000) System up, firmware version: 4.7.5.1.83.8.263
01:43:21, 11 Nov. ( 17.810000) System start
01:43:21, 11 Nov. ( 17.810000) Boot reason: watchdog reset (cause: 0x3)
22:10:39, 10 Nov. ( 32.930000) System up, firmware version: 4.7.5.1.83.8.263
22:10:24, 10 Nov. ( 18.440000) System start
22:10:24, 10 Nov. ( 18.440000) Boot reason: watchdog reset (cause: 0x3)
20:30:32, 10 Nov. ( 32.310000) System up, firmware version: 4.7.5.1.83.8.263
20:30:18, 10 Nov. ( 18.360000) System start
20:30:18, 10 Nov. ( 18.360000) Boot reason: watchdog reset (cause: 0x3)
19:29:39, 10 Nov. ( 32.220000) System up, firmware version: 4.7.5.1.83.8.263
19:29:24, 10 Nov. ( 17.940000) System start
19:29:24, 10 Nov. ( 17.940000) Boot reason: watchdog reset (cause: 0x3)
14:02:40, 10 Nov. ( 31.970000) System up, firmware version: 4.7.5.1.83.8.263
14:02:26, 10 Nov. ( 17.910000) System start
9 REPLIES 9
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Hi @jm0221,

I'm sorry to hear that you're experiencing this issue. I've tested your line today and whilst I can see the connection is dropping out, we're unable to locate the cause of the fault. Having looked through some previous instances of this having occurred, it seems to be that the router has been faulty - do you have a replacement router you could setup for testing purposes?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jm0221
Dabbler
Posts: 13
Thanks: 2
Registered: ‎21-11-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

No, I don't unfortunetly. Is it possible to get a replacement to cure this persistent fault hopefully if others have reported the same?

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Hi @jm0221,

I've raised a ticket reply via your account concerning this, which can be viewed here. Please let us know once you've had the chance to read and respond to the ticket and we'll pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jm0221
Dabbler
Posts: 13
Thanks: 2
Registered: ‎21-11-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Hi Alexander,

I think that would be a good idea and I'll go for that. Not sure if/how I can reply or respond on ticket you opened.

 

Thanks,

  John

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Hi @jm0221,

Not to worry, you can respond via the ticket by clicking the "I need to add more details" link just below the main ticket text. We would need to receive the reply on the account itself, so I'd ask if you could do this and let us know once you've done so?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jm0221
Dabbler
Posts: 13
Thanks: 2
Registered: ‎21-11-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Done now, thanks

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Fix

Hi @jm0221,

 

That's all been ordered for you and I've updated the ticket confirming. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
jm0221
Dabbler
Posts: 13
Thanks: 2
Registered: ‎21-11-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

Thought I'd update after having this running nearly a week and apart from the kids switching it off once it hasn't dropped the connection once! Thanks again. Pity I had to endure 2yrs of it Smiley

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 32
Registered: ‎06-08-2018

Re: Broadband keeps dropping out multiple times a day (watchdog reset) - part 2

That's great to hear @jm0221, and I'm glad the issue is resolved and all is working fine.

 

Let us know if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team