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Broadband keeps dropping out in evening

presh5
Newbie
Posts: 2
Registered: ‎17-12-2020

Broadband keeps dropping out in evening

Can anyone help me with this issue. It fully drops out not just slow in the evenings. Unable to get through a 30 minute show. During day usually fine. 7pm onwards issues start.
Any ideas?
Thanks
Presh
3 REPLIES 3
jab1
Seasoned Hero
Posts: 9,326
Thanks: 3,070
Fixes: 104
Registered: ‎24-02-2012

Re: Broadband keeps dropping out in evening

@presh5 Welcome to the forums. What exactly do you mean by 'dropping out'?

And - are you on ADSL (as you've posted on that board) or FTTC.? This will affect the response you will get from any fellow customers who try to help.

John
presh5
Newbie
Posts: 2
Registered: ‎17-12-2020

Re: Broadband keeps dropping out in evening

Hi John,
Thank you so much for responding so quickly appreciate it. I think I've cracked it. Basically internet was fine it was to do with the WiFi signal. I spoke to tech team and they told me step by step how to change the wireless channel from auto.

Thanks again, will be sure to post on here again if anything else happens 😊
jab1
Seasoned Hero
Posts: 9,326
Thanks: 3,070
Fixes: 104
Registered: ‎24-02-2012

Re: Broadband keeps dropping out in evening

OK @presh5 Glad you got it sorted. That would have been one of my suggestions.Smiley

John