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Welcome to the forums, @Beckymoore89 . As the support team is not running at full strength, and they have a bit of a backlog, can I suggest you have a look at this topic https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 ? Follow it as far as possible, and if you would like one of the more experienced customers to help, provide as much as possible of the requested information.