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Broadband keeps dropping out and speed is very slow

Beckymoore89
Newbie
Posts: 1
Registered: ‎21-03-2020

Broadband keeps dropping out and speed is very slow

Our broadband has been running slow for days now and keeps dropping out every few minutes. We have tried restarting the router but this hasn’t helped. It’s impossible to use the internet or watch anything as it just keeps cutting out or buffering
1 REPLY 1
jab1
Seasoned Hero
Posts: 5,986
Thanks: 2,026
Fixes: 63
Registered: ‎24-02-2012

Re: Broadband keeps dropping out and speed is very slow

Welcome to the forums, @Beckymoore89 . As the support team is not running at full strength, and they have a bit of a backlog, can I suggest you have a look at this topic https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 ? Follow it as far as possible, and if you would like one of the more experienced customers to help, provide as much as possible of the requested information.

John