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Broadband keeps dropping connection

Highlighted
Dabbler
Posts: 12
Registered: ‎21-09-2018

Re: Broadband keeps dropping connection

Submitted a fault report.

 

 

6. Data rate: 1016 / 3800
7. Maximum data rate: 1016 / 5048
8. Noise margin: 6.0 / 10.5
9. Line attenuation: 25.2 / 49.8
10. Signal attenuation: 26.1 / 45.6

 

At one point a few days ago the Noise margin read 42 / 6

 

 

disconnections after that got steadily worse, so many disconnections now that the log ends inside the day.

newest fun addition is " after 0 minutes uptime" and the router simply can't reconnect unless it is rebooted.

 

Currently Raining. The last 4 times it was fixed engineers replacing wet dated rural equipment on the poles in the village and leading to the house...  

Plusnet Broadband, Defeated by rain

 

getting really old.    very frustrating 

 

 

 

16:22:10, 20 Mar. ( 2333.920000) ATM over DSL is down after 11 minutes uptime
16:22:10, 20 Mar. ( 2333.920000) ETHoA is down after 11 minutes uptime
16:22:10, 20 Mar. ( 2333.920000) PPPoA is down after 11 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
16:22:08, 20 Mar. ( 2331.520000) PPP LCP Send Termination Request [User request]

16:10:06, 20 Mar. ( 1609.550000) ATM over DSL is down after 0 minutes uptime
16:10:06, 20 Mar. ( 1609.550000) ETHoA is down after 0 minutes uptime
16:10:06, 20 Mar. ( 1609.550000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
16:10:04, 20 Mar. ( 1607.260000) PPP LCP Send Termination Request [User request]

16:08:50, 20 Mar. ( 1533.860000) ATM over DSL is down after 0 minutes uptime
16:08:50, 20 Mar. ( 1533.860000) ETHoA is down after 0 minutes uptime
16:08:50, 20 Mar. ( 1533.860000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
16:08:48, 20 Mar. ( 1531.590000) PPP LCP Send Termination Request [User request]

16:07:36, 20 Mar. ( 1460.060000) ATM over DSL is down after 0 minutes uptime
16:07:36, 20 Mar. ( 1460.060000) ETHoA is down after 0 minutes uptime
16:07:36, 20 Mar. ( 1460.060000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
16:07:34, 20 Mar. ( 1457.290000) PPP LCP Send Termination Request [User request]

16:05:18, 20 Mar. ( 1321.580000) ATM over DSL is down after 2 minutes uptime
16:05:18, 20 Mar. ( 1321.580000) ETHoA is down after 2 minutes uptime
16:05:18, 20 Mar. ( 1321.570000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
16:05:16, 20 Mar. ( 1319.320000) PPP LCP Send Termination Request [User request]

16:01:24, 20 Mar. ( 1087.770000) ATM over DSL is down after 15 minutes uptime
16:01:24, 20 Mar. ( 1087.770000) ETHoA is down after 15 minutes uptime
16:01:24, 20 Mar. ( 1087.770000) PPPoA is down after 15 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
16:01:22, 20 Mar. ( 1085.550000) PPP LCP Send Termination Request [User request]

15:45:07, 20 Mar. ( 111.290000) ATM over DSL is down after 0 minutes uptime
15:45:07, 20 Mar. ( 111.290000) ETHoA is down after 0 minutes uptime
15:45:07, 20 Mar. ( 111.290000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
15:45:05, 20 Mar. ( 109.040000) PPP LCP Send Termination Request [User request]

15:42:06, 20 Mar. ( 3336.430000) ATM over DSL is down after 0 minutes uptime
15:42:06, 20 Mar. ( 3336.430000) ETHoA is down after 0 minutes uptime
15:42:06, 20 Mar. ( 3335.580000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
15:42:04, 20 Mar. ( 3334.430000) PPP LCP Send Termination Request [User request]

15:39:44, 20 Mar. ( 3194.290000) ATM over DSL is down after 0 minutes uptime
15:39:44, 20 Mar. ( 3194.290000) ETHoA is down after 0 minutes uptime
15:39:44, 20 Mar. ( 3193.510000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -? Down)]
15:39:42, 20 Mar. ( 3192.330000) PPP LCP Send Termination Request [User request]

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,050
Thanks: 958
Fixes: 391
Registered: ‎01-01-2012

Re: Broadband keeps dropping connection

Thanks for raising the fault.

Our automated tests have picked up an external fault known as a Battery Contact which will most likely be the cause of your issues.

I've updated the fault ticket with more details and we'll get this investigated for you as soon as possible.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Dabbler
Posts: 12
Registered: ‎21-09-2018

Re: Broadband keeps dropping connection

Engineer fixed yet another issue and broadband worked for another month.

 

 

now it seems a new issue

8190537091

 

160 ping

the data rate has been reduced so much, many applications fail to send and give up.

unable to watch a video on youtube or send pictures on whats'app 

 

but no disconnections. 

 

tried restarting the router a few times

Tried unplugging the router then waiting 30 mins and reconnecting hoping to be assigned a new ip address.  

same slow data rate each time.

 

is it time for engineer 6? or is it 7 now?

 

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ62301133
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 11/08/17
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:30:36
6. Data rate: 888 / 1151
7. Maximum data rate: 888 / 4260
8. Noise margin: 10.3 / 7.6
9. Line attenuation: 25.5 / 50.0
10. Signal attenuation: 25.9 / 47.4
11. Data sent/received: 23.6 MB / 193.4 MB
12. Broadband username: [Removed]@plusdsl.net
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:  
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. VPI/VCI: 0 / 38
24. Modulation: G.992.5 Annex A
25. Latency type: Interleaved
26. Software variant: AA
27. Boot loader: 1.0.0

 

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

Highlighted
Moderator
Moderator
Posts: 29,790
Thanks: 3,109
Fixes: 473
Registered: ‎14-04-2007

Re: Broadband keeps dropping connection

Moderators Note
This topic has been locked in favour of this one.

 

 

Customer and Forum Moderator. Windows 10 Firefox 80.0.1 (64-bit)