cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband issues again.

Lisacam381
Hooked
Posts: 7
Fixes: 1
Registered: ‎26-02-2018

Broadband issues again.

How can I check if I have a fault on my line?...broadband drops out occasionally.
Does anyone know?
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband issues again.

Hello there, 

 

I've just looked into this, both your connection logs and the results of broadband diagnostics don't point towards any issues. 

 

If you usually connect over WiFi can you try connecting to the router directly with a LAN cable to see if the connection still drops out?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lisacam381
Hooked
Posts: 7
Fixes: 1
Registered: ‎26-02-2018

Re: Broadband issues again.

Thanks Adam will try that.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband issues again.

No worries, do keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team