Broadband issue nearly a month connection keep dropping and too slow
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Broadband issue nearly a month connection keep dropping and too slow
08-11-2016 12:05 PM
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Since nearly a month ago suddenly my internet connection became useless.
Keep dropping and deadly slow up load and down load speed.
I live in Greenwich area in London.
Are there anything going on this area?
Re: Broadband issue nearly a month connection keep dropping and too slow
08-11-2016 12:53 PM
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Hi there,
Your line is chronically banded as your broadband seems to be disconnecting regularly. Having investigated this, it seems that there's an external fault causing this. I've raised this with our suppliers and opened up a ticket on your account for you.
Matty
Re: Broadband issue nearly a month connection keep dropping and too slow
08-11-2016 1:41 PM
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Thank you Matty for your quick reply.
What should I do for next?
Just wait for further reply?
Re: Broadband issue nearly a month connection keep dropping and too slow
08-11-2016 1:49 PM
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Our faults team are now monitoring the case (as well as myself from afar), though we hope for it to be fixed this week. Once the dropouts stop, we'll look to reset/uncap the line which should resolve the issue.
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