Broadband is terribly slow
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- Re: Broadband is terribly slow
Broadband is terribly slow
04-02-2014 5:12 PM
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It seems occasionally I still have a dial tone, although the interference and static sounds do not go away, they are very loud.
Can someone tell me whats going on and what I can do to fix it? I need my internet for University.
Re: Broadband is terribly slow
04-02-2014 5:15 PM
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As we're not your telephone provider, you'll need to get in touch with your Telephone Provider and have them run a Copper Line test, this should identify a fault and your Telephone Supplier should be able to get that sorted out for you.
Re: Broadband is terribly slow
05-02-2014 10:30 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband is terribly slow
05-02-2014 4:02 PM
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Re: Broadband is terribly slow
06-02-2014 2:53 PM
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Download speed achieved during the test was - 0.19 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :5.79 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
What happens now? I'm becoming increasingly behind on work...
Re: Broadband is terribly slow
06-02-2014 2:58 PM
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If the fault has been fixed, you should notice an improvement within the next 15-20 minutes.
Re: Broadband is terribly slow
06-02-2014 3:42 PM
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I apologise for wasting your time, I will once again let you know when I hear from Open Reach.
Re: Broadband is terribly slow
06-02-2014 3:46 PM
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Re: Broadband is terribly slow
06-02-2014 5:31 PM
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Quote from: drenai No improvement as of yet, I can only presume it hasn't been fixed properly yet, if at all.
Have you rerun the BT speed check?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband is terribly slow
06-02-2014 9:08 PM
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Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :6.27 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
Re: Broadband is terribly slow
07-02-2014 12:27 PM
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As I mentioned earlier the phone line appears to be in working order, I can make calls and receive them with no interference or radio broadcast, the only problem now is the broadband. I guess what I'm really asking is could I potentially tell if the problem has been fixed by looking at the BT Wholesale statistics?
I did another test just now:
Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :6.27 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
Re: Broadband is terribly slow
07-02-2014 12:51 PM
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If the issue has been resolved, the best thing you can do is contact your Telephone Provider to confirm that the issue has been resolved and if it has, the Phone Fault can be closed so we can get your broadband looked at.
Re: Broadband is terribly slow
07-02-2014 12:56 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband is terribly slow
07-02-2014 12:59 PM
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So this means you can see the fault is still open on your end? I'll try and contact the provider for clarification.
Re: Broadband is terribly slow
07-02-2014 1:18 PM
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