Broadband has slowed to a crawl at around 9pm on many evening during July
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Broadband has slowed to a crawl at around 9pm on many evening during July
28-07-2015 9:24 PM
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Re: Broadband has slowed to a crawl at around 9pm on many evening during July
29-07-2015 12:42 AM
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You may get on a different route to a different Plusnet gateway. Some are showing this behaviour, some are fine. But it's pot luck.
You can try it when it's happening if you want. I always recommend daylight hours because that normally gives a slightly higher connection speed. But in your case a slightly low connection that actually worked at that speed sounds preferable.
The long wait is to hope to hop successfully to a better-performing gateway, not for any technical reason. But be careful not to turn it off and on more than a few times in an hour. Say three or four maximum. Too many times in a short period can trigger the system to slow down your connection speed quite a lot because it thinks the line is unstable.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
29-07-2015 10:51 AM
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Quote . I presume this has something to do with the BT maintenance listed on the service status page but I have been affected nearly every other evening despite Cardiff (where I live) not being included on the list.
Very unlikely as that maintenance wouldn't generally affect speeds and it happens between Midnight and 6am.
When this happens can you stop any traffic that's using your connection (uploads and downloads) and run the BT Speedtester http://speedtest.btwholesale.com/
I'd also suggest reporting this issue to us if it continues at https://faults.plus.net
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
29-07-2015 12:36 PM
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Re: Broadband has slowed to a crawl at around 9pm on many evening during July
30-07-2015 1:14 PM
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Quote from: Chris Very unlikely as that maintenance wouldn't generally affect speeds and it happens between Midnight and 6am.
Both Gravebond & RichardA,
Please take a look at the speed issues thread - link below. RichardA, please post your data in a new thread so that the issues can be dealt with separately. Note if there is an issue, there is little merit in hanging around not running he fault checker.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 5:27 PM
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Download speed (Mbps): 0.26
Upload Speed (Mbps): 0.02
Ping: 0.00
No idea what's going on here
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 5:32 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 5:50 PM
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Uptime: 0 days, 1:58:52
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,163 / 7,951
Data Transferred (Sent/Received) [MB/MB]: 35.95 / 593.81
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 24.2 / 42.5
SN Margin (Up/Down) [dB]: 5.3 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 63 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 2 / 70
HEC Errors (Up/Down): 2 / 160
BTW TEST RESULTS
1. Best Effort Test: -provides background information.
Download Speed
0.41 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.41 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.73 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Current Line Speed
Phone exchange:
CARDIFF EMPIRE
Estimated line speed:
6Mb (This may vary between 5.5Mb and 7.5Mb) - Checked on 2015-07-28 22:38:49
Current line speed:
6.7 Mb
Upon resetting the router the speed returns for a while and is then throttled or something later on
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 6:03 PM
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That is very useful. These figures indicate that the SYNCH speed is right on the nail for your line's length (attenuation), however right at this moment, the PlusNet profile has not caught up with what appears to be a recent slight increase in synch speed (previously around 7.6Mbps).
Are the speed tests being run over a wired or a wifi connection?
Is there noise on the phone line? Dial 17070 option 2.
Can you be sure that you have not caught a virus? Is there any heavy downloading running at the same time?
This issue is not unlike this one -
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 6:37 PM
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No noise on the phone line after calling 17070 option 2 (this line was brand new last year)
I always have up to date anti-virus software running on this PC and my other devices are similarly affected by the decrease in speed.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 6:53 PM
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As per my question in the linked to thread above - any more ideas please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 7:01 PM
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No other internet traffic is going on, all other devices (i.e tablets and phones) are switched off and I have checked the network via the router portal to make sure there is nothing odd connected to the network.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
09-08-2015 9:02 PM
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My PC connection became really slow (0.5mbps), I turned my tablet off and reset it as it was also really slow, I ran a speed test on my tablet and it was back up to full speed however the PC was still showing (0.5mbps). After a while of use the tablet then slowed down again to 0.5mbps.
Is there something going on with the router itself perhaps?
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 9:35 AM
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If the wireless on the pC is ON maybe there is a problem with it trying to connect through ethernet and wifi at the same time.
Re: Broadband has slowed to a crawl at around 9pm on many evening during July
10-08-2015 11:46 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Re: Broadband has slowed to a crawl at around 9pm ...