Broadband has slowed right down
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Re: Broadband has slowed right down
22-04-2019 12:42 PM
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Re: Broadband has slowed right down
22-04-2019 1:39 PM
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I have not used anything like Insidder, I will look into that.
I had a new router delivered in November last year.
Yes, it is a rural exchange with an Exchange Only line.
No 21CN.
Re: Broadband has slowed right down
22-04-2019 1:45 PM
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The OP expressly reports this as an evening (peak time) issue. To be clear on terminology when you refer to exchange components do you include backhaul capacity, especially at peak time?
I recall @Gandalf dealing with issues where backhauls were not reporting capacity issues ... but found that a change of SVLAN fixed the issue. I believe that those experiences were being used to review BTw profiling. Did anything come of that work? Is there any risk that those characteristics might apply here?
An un-upgraded 20CN exchange would seem a real candidate for not having enough backhaul capacity for ADSL, especially if fibre is not available.
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Re: Broadband has slowed right down
22-04-2019 2:03 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband has slowed right down
22-04-2019 2:18 PM
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An example is this:
The smart TV with Ethernet connection has been watching Catch Up TV without problems for the past hour.
A laptop connects wirelessly and attempts to watch a short YouTube video, this then slows down the connection and renders it next to useless for the next few hours.
Re: Broadband has slowed right down
22-04-2019 3:05 PM
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Hi @Townman
The testing we've performed hasn't highlighted any load or capacity issues - to explore this further we'd need to dispatch an engineer, this would likely be the next step if the router that we've dispatched before the bank holiday weekend doesn't resolve the issue.
Thanks
Dave
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