Broadband goes down when I use my landline
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Broadband goes down when I use my landline
10-09-2015 4:25 PM
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Re: Broadband goes down when I use my landline
10-09-2015 5:05 PM
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Did you remove an ADSL Filter from one of the phone sockets in the property?
Re: Broadband goes down when I use my landline
10-09-2015 5:29 PM
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Re: Broadband goes down when I use my landline
10-09-2015 5:56 PM
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Thank you for that. Embarrassingly, that is just what happened. We had some building work done, and there was lots of movement of phones, routers etc, and in teh final phase, I forgot to re-instate the ADSL filter on one of the phones (I did know they should be on all the lines - just didn't remember to add it in) Now in place and all seems well.
You've saved me the mortification of talking to a Plusnet advisor, and having to admit being an idiot.
So thanks again!!!
Re: Broadband goes down when I use my landline
10-09-2015 7:07 PM
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A warm welcome to the forums.
Do not worry about having to admit your folly, it's now shared right across the forums for all to read!
It happens, we've all been there at sometime and you'll not do it again!
What would have been even worse for you would have been to play ping pong between the phone line provider and the broadband provider with such an issue. If the cause of the problem you describe is not fixed by changing filters, it's a devil of a job to resolve, even when there is only one service supplier involved. Phone provider says the phone works fine, it's a broadband fault. Broadband provider says broadband works fine except when the phone rings, so it's a phone fault.
You might consider that your folly has actually saved you that headache!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband goes down when I use my landline
10-09-2015 7:59 PM
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Quote from: Townman Broadband provider says broadband works fine except when the phone rings, so it's a phone fault.
When have Plusnet said that? I'm sure there have been past forum threads where Plusnet deal with issues when phone use interferes with broadband, as broadband faults.
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