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Broadband dropping out Intermittently

Luckybilly
Newbie
Posts: 3
Registered: ‎29-12-2018

Broadband dropping out Intermittently

Hi,
Could someone at plusnet please check my line and find where the fault is?
The broadband, wired and wireless connections, keep dropping out and when it is working, we are getting incredibly low download speeds that are 2/3rds lower than normal. As well as pings as high as 100. This problem has been going on for about 2 weeks and I would like it sorted as soon as possible.
Thanks in advance.
5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband dropping out Intermittently

Hi there, I've just checked your connection and have been running diagnostic checks but we're not seeing any obvious problems or faults being flagged up. 

 

Please give the troubleshooting outlined here a try next and do keep us posted: 

 

https://goo.gl/tu2WWu

 

Adam

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Luckybilly
Newbie
Posts: 3
Registered: ‎29-12-2018

Re: Broadband dropping out Intermittently

Hi,
Thanks for responding. I'm surprised at that to say the least. I have already done all of the checks and they were all normal until the last time it dropped out, when I listened to the dial tone on the phone and it was crackling, a lot!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband dropping out Intermittently

OK, thanks for letting me know. Noise on the line can often be the cause of connection problems too. The best thing to do next would be to report a fault with us, that can be done online at http://faults.plus.net let us know once you've been able to do that. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Luckybilly
Newbie
Posts: 3
Registered: ‎29-12-2018

Re: Broadband dropping out Intermittently

Hi,
Thanks for getting back to me. I have completed the form.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Broadband dropping out Intermittently

No problem, Thanks for that, I've just added an update to the ticket for you here's a direct link: https://www.plus.net/wizard/?p=view_question&id=185930383

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team