Broadband dropout
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- Re: Broadband dropout
Broadband dropout
14-11-2007 1:31 PM
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John
Re: Broadband dropout
14-11-2007 1:47 PM
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Can I ask if you have tried connecting your laptop directly to the Voyager? I want to try and work out whether or not the problem here is regarding wireless or whether it is your connection in itself that is causing the problem.
I think your best bet is to give the support guys a ring on 0114 296 5198 or 0845 140 0200 and they will be able to talk you through your set up to see where the problem is actually occurring.
Re: Broadband dropout
14-11-2007 2:19 PM
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As my wife cannot currently walk and is confined to working from home this was why I got Plus net - it is driving her wild.
We have tried ringing the numbers but never any answers also got questions sent in waiting and system checker currently on.
Often just doesn't come on when computer switched on and sometimes drops out.
Re: Broadband dropout
14-11-2007 2:26 PM
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Can I ask if you are connecting to the device using USB or Ethernet?
Have you tried removing the power cable from the Voyager and then reinserting the power cable and seeing if you are then able to connect?
If you look at this page:
http://portal.plus.net/supportpages.html?a=212
You are able to see when our calls times are lower. Currently the logest waiting time is 12 minutes. I appreciate that you won't be able to see that graph when you are not able to get connected.
Often with intermittent connections, the problem can be down to filtering and internal wiring. Can I ask you to try connecting the Voyager to the master socket via a filter? It's also a very good idea to try using a different filter to ensure that the one you have is working fine.
Re: Broadband dropout
14-11-2007 2:55 PM
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We are using Ethernet. Tried unplugging router and another microfilter. I believe tests are now ongoing on the line. Phone now not working so presume it is because tests going on
Re: Broadband dropout
14-11-2007 2:56 PM
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The phoneline not working should not be caused by the tests that we are doing.
Can you confirm whether or not you are using your master socket for the modem connection?
Re: Broadband dropout
14-11-2007 3:01 PM
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Re: Broadband dropout
14-11-2007 3:07 PM
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If your phone line is still experiencing issues, can you please call BT on 150 (0800 800 150) to report a line fault?
This may be related to the intermiottency on your broadband service. Make sure you don't mention that you have broadband though, this generally results in BT shifting the blame.
Re: Broadband dropout
14-11-2007 3:12 PM
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Re: Broadband dropout
14-11-2007 3:33 PM
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Re: Broadband dropout
14-11-2007 3:42 PM
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Are you able to access http://voyager.home when the connection is not working?
Re: Broadband dropout
14-11-2007 3:54 PM
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As I say I am using my works computer I cannot contact you at home as system not working. I will try everything tonight and log everythinhg that is or isn't working but I really need this sorting as it is urgent for my wife working at home as she cannot currently walk!!!
Re: Broadband dropout
14-11-2007 3:58 PM
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Re: Broadband dropout
14-11-2007 4:02 PM
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Re: Broadband dropout
15-11-2007 8:38 AM
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When I got home last night I replaced the microfilter and also unplugged the supply to the router and plugged in again. It started working and I thought "YES" - fault is fixed. It was on for approx 5 hrs whilst my wife caught up with all her work. It stayed on the whole period. Switched off when finished. Wife got up early to finish some work before big telephone conference today and "BINGO" it didn't work again at 0800 - then it did then it didn't- intermittent. Surely it is proven that equipment is OK and this must be a line fault of some sort
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