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Broadband drop out 22:00 every 4 days

arobbins
Interested
Posts: 2
Registered: ‎27-12-2020

Broadband drop out 22:00 every 4 days

I live in the Yorkshire Dales and every 4 days between 21:58 and 22:00 my broadband is totally dropped and reconnected after a minute or so. It’s been the same pattern religiously for as long as we’ve lived here, what could it be?? Is there anyone else in the area that is experiencing the same?
6 REPLIES 6
Legend
Interested
Posts: 2
Thanks: 1
Registered: ‎27-12-2020

Re: Broadband drop out 22:00 every 4 days

I have the same issue but it happens everyday at 2045hrs. It’s bizarre.

flanzm
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Registered: ‎20-04-2016

Re: Broadband drop out 22:00 every 4 days

Sounds like SHINE have a read of this article https://support.zen.co.uk/kb/Knowledgebase/Broadband-Understanding-REIN-and-SHINE

If you are rural look out for electric fences being turned off to move animals, they could easily cause it.
arobbins
Interested
Posts: 2
Registered: ‎27-12-2020

Re: Broadband drop out 22:00 every 4 days

No electric fences as it’s all dry stone walls round here but there are 2 train lines and a viaduct that run close by which could be the problem! Will try sussing out the AM radio identifying and see what that comes back with! Have some elderly neighbours too that may have old TV’s which I’ve been told could also interfere with our connection... Is there anyway Openreach can identify interference?
flanzm
Pro
Posts: 207
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Registered: ‎20-04-2016

Re: Broadband drop out 22:00 every 4 days

Openreach can help but I would suggest you capture evidence first. It could be the issue is in your property.

If it's affecting lots of people in the area then they are more likely to intervene.
jab1
Aspiring Legend
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Registered: ‎24-02-2012

Re: Broadband drop out 22:00 every 4 days

@arobbins Is your rail line electrified, and how many trains per day use it? To be honest, I can't see that being the problem, nor the 'old' TVs - unless one of your neighbours only watches News at Ten every four days and nothing else. Smiley

The radio test might pick something up.

John
Baldrick1
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Registered: ‎30-06-2016

Re: Broadband drop out 22:00 every 4 days

@arobbins 

Finding this sort of prblem can take a lot of time an effort.

I suspect that the chances of getting Openreach to investigate a single drop every 4 days is about zero.

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