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Broadband down since 7:30am 17/06

Lysen
Grafter
Posts: 26
Thanks: 3
Registered: ‎07-04-2020

Broadband down since 7:30am 17/06

Seems like there was a nationwide issue at this time (see this: https://downdetector.co.uk/status/plusnet/ )

But it seems like it's gone back to normal for everyone else. Not us.

 

Hub One's light is red with red "broadband" light on. 

What's going on?

3 REPLIES 3
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Broadband down since 7:30am 17/06

That was a mobile outage, not broadband.

Perhaps worth you reporting a fault here - http://faults.plus.net

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Lysen
Grafter
Posts: 26
Thanks: 3
Registered: ‎07-04-2020

Re: Broadband down since 7:30am 17/06

That sucks. Was at least some comfort the possibility of it affecting more than just us Sad

Lysen
Grafter
Posts: 26
Thanks: 3
Registered: ‎07-04-2020

Re: Broadband down since 7:30am 17/06

Well, finally fixed. And once again the problem was a numpty at the OpenReach cabinet. This time they somehow connected our broadband line to fibre.

How? What? Why?

Exactly.