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Broadband down in Epsom

LoneBee
Rising Star
Posts: 57
Thanks: 3
Fixes: 1
Registered: ‎27-03-2017

Broadband down in Epsom

We live in Epsom and our Broadband/WiFi has suddenly gone off. Phone line is OK and we have reset routers several times without success. Is there any advice?
17 REPLIES 17
rectifier
Hooked
Posts: 6
Thanks: 3
Registered: ‎16-05-2013

Re: Broadband down in Epsom

Same problem here in Streatham.

On hold with Plusnet at the moment.
Soniccon
Newbie
Posts: 4
Registered: ‎26-09-2018

Re: Broadband down in Epsom

Same here. I'm in Chessington and it died 30 mins ago and not come back.
Something major is up. Never had this before!

Soniccon
Newbie
Posts: 4
Registered: ‎26-09-2018

Re: Broadband down in Epsom

30 min wait for cust service and online chat unavailable 🙄
rectifier
Hooked
Posts: 6
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Registered: ‎16-05-2013

Re: Broadband down in Epsom

Yeah I’ve never had this before either, unless some lumbering openreach bloke physically dicks with something in my cabinet.

Will update when Plusnet answer the phone.
Gel
All Star
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Registered: ‎02-08-2007

Re: Broadband down in Epsom

DanPlace54
Newbie
Posts: 1
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Registered: ‎26-09-2018

Re: Broadband down in Epsom

Connection down in London Paddington area. Went down around 11:29am. 60 mins wait on customer support for business account,

Soniccon
Newbie
Posts: 4
Registered: ‎26-09-2018

Re: Broadband down in Epsom

It's saying.. all our advisors are currently busy please try later...
thepsi
Newbie
Posts: 2
Registered: ‎26-09-2018

Re: Broadband down in Epsom

I'm seeing this too (Sutton). Looks like it might be caused by a more widespread BT/Openreach problem (A&A, Zen).

 

It'd be nice if Plusnet acknowledged this kind of thing more quickly though - it'd save them and us time.

rectifier
Hooked
Posts: 6
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Registered: ‎16-05-2013

Re: Broadband down in Epsom

I spoke to them. They said they had an estimated resolution time of 17:00 today. That’s not guaranteed however, and it could go on for 3 working days(!).

A bit of CYA-ing I feel. Hopefully will be sorted soon.
LoneBee
Rising Star
Posts: 57
Thanks: 3
Fixes: 1
Registered: ‎27-03-2017

Re: Broadband down in Epsom

There appears to be BT/Openreach problems affecting “South London area”. But Epsom dial code is not listed.
Soniccon
Newbie
Posts: 4
Registered: ‎26-09-2018

Re: Broadband down in Epsom

ok thanks for the heads up

Alex
Community Veteran
Posts: 4,969
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Registered: ‎05-04-2007

Re: Broadband down in Epsom

Yep @thepsi sounds like there is some kind of London outage, and from the locations people have posted it doesn't sound like it is limited to a single exchange or an ISP either.

I'll check a bit later round my parents.

Gel
All Star
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Registered: ‎02-08-2007

Re: Broadband down in Epsom

rectifier
Hooked
Posts: 6
Thanks: 3
Registered: ‎16-05-2013

Re: Broadband down in Epsom

Yep, service status page is not very accurate - many other ISPs are reporting the fault.

 

Mine sprang back to life about 10 minutes ago so I'm back online. Hopefully it will last.