Broadband down for last six hours
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Broadband down for last six hours
20-11-2017 12:40 AM
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As with the previous outage, I have tried all suggested troubleshooting tests, including eliminating faulty filters and cables. A silent line test shows no unwanted noise on the line and the phone is working perfectly. Two routers have been tried, including the supplied plusnet one. Both show the ADSL line as being connected, but no internet. The Asus router log shows good line attenuation and the ADSL line as being up with no response from the remote server.
Many thanks
Re: Broadband down for last six hours
20-11-2017 12:52 AM
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Have you tried faults.plus.net to report the fault?
Re: Broadband down for last six hours
20-11-2017 1:22 AM
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Re: Broadband down for last six hours
20-11-2017 1:54 AM
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Re: Broadband down for last six hours
23-11-2017 5:26 PM
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Re: Broadband down for last six hours
23-11-2017 6:39 PM - edited 23-11-2017 6:40 PM
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The connection has been fine since, but I would like to know what the problem was likely to be, as this has happened twice in the last three months, a dropped connection and then 1-3 days offline.
Re: Broadband down for last six hours
23-11-2017 8:18 PM
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The connection has been fine since, but I would like to know what the problem was likely to be, as this has happened twice in the last three months, a dropped connection and then 1-3 days offline.
Testing your line didn't find the cause of the problem.
I'd personally recommend leaving your router on 24/7. There's software called dynamic line management (DLM) in the exchange which monitors your connection and it may ultimately apply "banding", slowing your speed down if it thinks your line is unstable and can't handle the speed it's running at.
In addition, power-cycling your router twice a day can potentially decrease the longevity of the router.
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