Broadband down for last hour
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Broadband down for last hour
15-05-2017 3:07 PM
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Re: Broadband down for last hour
15-05-2017 3:19 PM - edited 15-05-2017 3:20 PM
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Welcome to the forums.
It is probably quicker to phone Plusnet if it is urgent.
On 0800 432 0200
Re: Broadband down for last hour
15-05-2017 3:21 PM
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Re: Broadband down for last hour
15-05-2017 3:37 PM
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Re: Broadband down for last hour
15-05-2017 3:38 PM
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Re: Broadband down for last hour
on 15-05-2017 3:55 PM - last edited on 16-05-2017 1:13 PM by Strat
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I'm sorry to hear about this, I've just ran a line test for you and I have found that there might be a possible fault on our suppliers network, I have raised a fault engineer to fix this for you, we will have an update for you in the next 72 hours. you can track this fault Here - Tony
Re: Broadband down for last hour
15-05-2017 3:56 PM
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Re: Broadband down for last hour
15-05-2017 4:03 PM
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Re: Broadband down for last hour
15-05-2017 6:28 PM
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While I do sincerely apologise for any inconvenience caused by the fault you're experiencing on your line, I'm sorry to say that faults do sometimes take time to resolve.
This matter has been reported to our suppliers and we have been given an estimated response time of 17/05/17 23:59:59. However as advised on the ticket on your account this is an estimate and the issue may be resolved before this point.
In regards to a refund following the housemove, the account does show that a refund for downtime during the housemove was issued.
Re: Broadband down for last hour
15-05-2017 6:56 PM
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It offends me a company that lies so much to a customer will try to turn it around on the customer.
Re: Broadband down for last hour
15-05-2017 7:45 PM - edited 15-05-2017 7:59 PM
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I'm sorry you feel I am calling you a liar. This is not the intention of my previous post.
I am simply advising that the account does show that refunds have been issued for downtime during the housemove.
Having said this, it is correct that the refunds were not issued as soon as I would have liked to have seen them issued. There was a delay between the orders completing the refunds being issued. But refunds for downtime during the housemove have been issued on the account.
EDIT: Refunds were issued in an appropriate time frame back in April.
Re: Broadband down for last hour
15-05-2017 7:49 PM
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Re: Broadband down for last hour
15-05-2017 7:54 PM
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Re: Broadband down for last hour
15-05-2017 8:03 PM
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@Dolga wrote:
I do know how to check my account.
I did not suggest otherwise.
If you'd like to drop me a PM with a screenshot showing no refunds have been received I'd be happy to flag this up with our billing team for further investigation.
@Dolga wrote:
You may wish to consider the card I paid with had to be cancelled due to fraud possibly from using my card on your site?!
We generally wouldn't do this, as we only have the option to submit the refund against the card/account that the payment was taken from.
@Dolga wrote:
if I called you to ask if you had refunded a payment you would have asked me to go through security checks before giving information on my account that posting it on a open forum is not correct? Regardless of what I post. Data protection wise surely this is not right?
I have not gone in to details regarding the refund, I have simply confirmed that an appropriate refund was issued following the housemove, which should be done following any housemove.
Re: Broadband down for last hour
15-05-2017 8:08 PM
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I suppose next you will tell me you are a Nigerian prince!
If I had called you wouldn't have given ANY information on my account until I had completed security! This is a joke.
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