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Broadband down after power cut

marstonhouse
Newbie
Posts: 1
Registered: ‎28-04-2020

Broadband down after power cut

Hello,

We had a power cut on Monday night and our broadband has been down since then. I've tried resetting the router but still nothing. The router has lights on so I assume it's working. I don't have the router login details so can't run the broadband troubleshooter. I'm finding it impossible to get hold of Plusnet support to ask them to check if the problem is their side or our side. Please advise how I can submit a support ticket.

Thank you.

2 REPLIES 2
bbpn
Rising Star
Posts: 53
Thanks: 5
Fixes: 1
Registered: ‎31-08-2019

Re: Broadband down after power cut

You can find the router password on the back of the router.

https://www.plus.net/help/broadband/router-user-guides/

dvorak
Moderator
Moderator
Posts: 25,055
Thanks: 4,573
Fixes: 1,165
Registered: ‎11-01-2008

Re: Broadband down after power cut

You can go to faults.plus.net on your mobile and run the broadband fault tester from there.
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