Broadband doesn't get slower than this!
Could you post the information requested in the sticky post at the top of this forum please:
http://community.plus.net/forum/index.php/topic,96155.0.html
http://community.plus.net/forum/index.php/topic,96155.0.html
IP Profile from the BT speed test?
Hi Joanne. Thanks for reply. The disconnection early this morning was me switching the router off and re-booting to see if it improved but to no avail. Otherwise the intermittent disconnects are what happens for whatever reason. As you can see from the test history speeds are very variable with no changes here as far as setup and equipment is concerned. I get quite excited when the download speed occasionally hits 1 or 1.1 kbps 
.
As previously mentioned I've done all the master socket stuff in the past, had MAAF try all sorts of adjustments and had BT engineers here twice where no internal faults were found. Is there anything you can do to give the system a bit of a boost from your end?
Thanks
Ivor
.As previously mentioned I've done all the master socket stuff in the past, had MAAF try all sorts of adjustments and had BT engineers here twice where no internal faults were found. Is there anything you can do to give the system a bit of a boost from your end?
Thanks
Ivor
Could you describe your setup please. Where the router is plugged in, what you have in any telephone socket (filters, phones?, fax machines?, Sky boxes?, alarms?), if you are using extension leads.
You need to keep an eye on the router uptime to see if and when you are getting disconnects (shame you use a Mac - otherwise you'd have been able to run RouterStats which could have been useful).
Have you checked if you can see a change in the noise margin when you use the phone or when the phone is ringing for an incoming call?
Cordless phones have been known to cause problems (particularly when the base station is near to the router). Have you an old wired phone you could use for a bit to see if that stops the disconnects?
Have you checked if you can see a change in the noise margin when you use the phone or when the phone is ringing for an incoming call?
Cordless phones have been known to cause problems (particularly when the base station is near to the router). Have you an old wired phone you could use for a bit to see if that stops the disconnects?
Hi IvorG,
I would say you should raise a fault. I did, however, notice that you did start to raise one earlier but it looks like you also closed it. I can only imagine that you selected the option that says 'my broadband is now working'
Jojo
I would say you should raise a fault. I did, however, notice that you did start to raise one earlier but it looks like you also closed it. I can only imagine that you selected the option that says 'my broadband is now working'
Jojo
Hi jelv
There is a wired phone connected to the BT answerphone - a BT Relate 2100. The cordless base station is several feet away Can I raise this problem as a fault from here or do I need to speak to support?
Cheers
Ivor
PS: I'm really happy to be using a Mac
There is a wired phone connected to the BT answerphone - a BT Relate 2100. The cordless base station is several feet away Can I raise this problem as a fault from here or do I need to speak to support?
Cheers
Ivor
PS: I'm really happy to be using a Mac