Broadband disconnections
BTW I made this on my new account by accident. Please be aware my username is: scipio1st, I will post below with the correct account.
I have had a replacement router and filters, tried the test socket and still I get disconnections where the only fix is to restart the router. I followed your FANTASTIC fault troubleshooting questions and as soon as I said it works after a reboot, the process thinks there is no fault. Now I had AOL back in the day and had 0% disconnections. So obviously there is a fault here. I rely on it being stable and yet I am not getting a stable service. When I call you guys they refer me to the online [Censored] trouble shooting guide. Now will someone be able to help me on these forums? Or at least give me the real process in trying to resolve these disconnections. Or at least have the manhood to tell me the exchange is congested and disconnections are likely. Anything would be better than answer poor processed questions.
Thank you
I have had a replacement router and filters, tried the test socket and still I get disconnections where the only fix is to restart the router. I followed your FANTASTIC fault troubleshooting questions and as soon as I said it works after a reboot, the process thinks there is no fault. Now I had AOL back in the day and had 0% disconnections. So obviously there is a fault here. I rely on it being stable and yet I am not getting a stable service. When I call you guys they refer me to the online [Censored] trouble shooting guide. Now will someone be able to help me on these forums? Or at least give me the real process in trying to resolve these disconnections. Or at least have the manhood to tell me the exchange is congested and disconnections are likely. Anything would be better than answer poor processed questions.
Thank you
Hi there,
can you tell me when you swapped the router? I'm, asking as I can see a log of your disconnections and reconnection and the majority of these happen every 5 minutes and 4 seconds. That kind of regularity can point to a router fault.
It's definitely not congestion, it's a fault either with your equipment or the line itself.
I can see that you did log a fault online but then closed it again shortly after which is only going to scupper yourself in getting this sorted.
Do raise another fault and by all means give me a shout and I'll take a look at it.
can you tell me when you swapped the router? I'm, asking as I can see a log of your disconnections and reconnection and the majority of these happen every 5 minutes and 4 seconds. That kind of regularity can point to a router fault.
It's definitely not congestion, it's a fault either with your equipment or the line itself.
I can see that you did log a fault online but then closed it again shortly after which is only going to scupper yourself in getting this sorted.
Do raise another fault and by all means give me a shout and I'll take a look at it.
Sure, tomorrow would be much more likely than Sunday for me though, the only stats I plan to see on Sunday is how well I'm doing at Forza Motorsport
I assume that you're wanting to see a log of any disconnections?
I assume that you're wanting to see a log of any disconnections?
Hi andy0487,
is the line currently in the test socket? It's definitely been more stable though.
Jojo
is the line currently in the test socket? It's definitely been more stable though.
Jojo
Hi andy0487,
Forgive me for posting the graph from the wrong account (blonde streaks!). I can see the agent has this logged as a phone fault this afternoon and will check for an update tomorrow.
Jojo
Forgive me for posting the graph from the wrong account (blonde streaks!). I can see the agent has this logged as a phone fault this afternoon and will check for an update tomorrow.
Jojo