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Broadband disconnecting and reconnecting every few minutes

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Newbie
Posts: 2
Thanks: 1
Registered: Tuesday

Broadband disconnecting and reconnecting every few minutes

Could somebody take a look at my account and see what the problem is please.

Tried to get in touch with support via the usual channels, and "on hold" phone system message suggested posting here.

Many thanks

6 REPLIES 6
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Newbie
Posts: 4
Registered: Tuesday

Re: Broadband disconnecting and reconnecting every few minutes

I'm having the same problem.

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Newbie
Posts: 2
Thanks: 1
Registered: Tuesday

Re: Broadband disconnecting and reconnecting every few minutes

Anyone?  If this isn't the right way to get in touch please stop giving it as an option on your recorded message.

Live chat is offline, and being told the minimum wait on the phone is an hour.  The only other option to get in touch seems to be Twitter, which smacks of a lack of professionalism.

I appreciate that there is a major situation ongoing, but please at least be honest about what to expect and how to get in touch.

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Hero
Posts: 3,599
Thanks: 1,221
Fixes: 27
Registered: ‎24-02-2012

Re: Broadband disconnecting and reconnecting every few minutes

@powerkeith This is probably the best way to communicate, but I suspect Plusnet, like many other organisations, have reduced staff levels with the result that things take longer than they would like.

You will get a response, but I'm afraid you will have to be patient.

John
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Community Veteran
Posts: 1,993
Thanks: 417
Fixes: 45
Registered: ‎13-08-2015

Re: Broadband disconnecting and reconnecting every few minutes

In the mean time though, there is much you can do to help yourself by following the Help and Support Troubleshooting guides, and posting the results. It includes all of the tests you will probably be asked to do when you do get through to CS.

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Newbie
Posts: 4
Registered: Tuesday

Re: Broadband disconnecting and reconnecting every few minutes

I tried twitter. That was slightly more effective that shouting out the window. Nobody answered, but I haven't been sectioned either.
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Newbie
Posts: 4
Registered: Tuesday

Re: Broadband disconnecting and reconnecting every few minutes

The only troubleshooting guide I see isn't very helpful. If that was the problem I don't think I would have any broadband at all. In my case I have broadband, it's just very flaky and lose connection several times an hour.