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Broadband constantly dropping

Posts: 1
Registered: ‎02-08-2017

Broadband constantly dropping

Hi Matthew

My broadband has beenconstantly dropping recently. Have tried all usual checks with no change. Over past couple of days have had to re boot router approx every 15 mins. Can you help?



Moderator's note by Mike (Mav): Changed thread title slightly after move.

Posts: 18,765
Thanks: 2,966
Fixes: 251
Registered: ‎06-04-2007

Re: Broadband constantly dropping

Moderator's note:

Post moved to it's own thread and title changed slightly for better visibility.

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Posts: 13,202
Thanks: 4,552
Fixes: 26
Registered: ‎22-08-2007

Re: Broadband constantly dropping


A warm welcome to the forums.  Rebooting the router that frequently could well be part of the problem.  The DLM will see that activity as line instability .... and clobber it hard.  You need to stop doing that and do some structured diagnostics as per the slow-speed help guide ... see the link below.  Lets do some basic checks please.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.


What are the expectations for your line?

Please use the following links to check the services available and their estimated speeds. From the first link, please record and report back the distance from the exchange. The second link advises of which fibre services (if any) are available on your line and their anticipated speed.


How is your line performing?

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.