cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband constantly dropping out / orange flashing light

scoopadascoops
Newbie
Posts: 2
Registered: ‎16-10-2020

Broadband constantly dropping out / orange flashing light

My broadband is constantly dropping out. I have reset the router a number of times but this is not clearing the issue. This has been happening at least a few times a day for a week with the frequency of drop out getting worse. It’s now dropped out a number of times in the last hour. Please help as I need this to be fixed so I can work. Thanks
4 REPLIES 4
wakeman
Aspiring Pro
Posts: 253
Thanks: 59
Fixes: 3
Registered: ‎20-04-2020

Re: Broadband constantly dropping out / orange flashing light

@scoopadascoops 

Have you followed the broadband troubleshooting guide?

https://www.plus.net/help/broadband/connection-troubleshooting/ 

Once you have followed that is could well be you have a fault on your line, and thus need reporting.

scoopadascoops
Newbie
Posts: 2
Registered: ‎16-10-2020

Re: Broadband constantly dropping out / orange flashing light

Thanks @wakeman. Yes I have. There is no obvious issue. Do you know how I report a fault?
wakeman
Aspiring Pro
Posts: 253
Thanks: 59
Fixes: 3
Registered: ‎20-04-2020

Re: Broadband constantly dropping out / orange flashing light

@scoopadascoops 

You could try faults.plus.net  that the link the staff usually give although it seemed to be playing up yesterday. if necessary try different browsers if necessary.

Otherwise its a call sadly to PlusNet

Gel
Aspiring Champion
Posts: 2,139
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007

Re: Broadband constantly dropping out / orange flashing light

Also do a "quiet line" test, by dialling "17070"; if you have noise on phone,

it'll degrade your BB connection.